Get all your questions answered
Find everything you need to know to enjoy Jungala Aqua Experience at VidantaWorld Riviera Maya.
Jungala Aqua Experience is an exclusive luxury water park in Riviera Maya. It is part of VidantaWorld, Vidanta's entertainment universe, built to offer a boutique experience with world class attractions and premium service. Enter the park through the Cirque du Soleil JOYÀ entrance, off the Cancun - Tulum federal highway.
Jungala is a one-of-a-kind boutique water park concept in Riviera Maya, prioritizing luxury, privacy, comfort, and adventure in beautiful nature. The park pairs thrilling, high-speed slides with family-friendly activities, opportunities for total relaxation on Latin America's longest lazy river, exclusive VIP cabanas, and spa treatments. The experience stands out for its sophisticated, crowd-free setting with no long lines, backed by an elevated dining offering.
We're open to everyone! Any visitor, whether a domestic or international tourist or a Quintana Roo resident, can buy a pass to enjoy the full park experience. If you'd like to extend your visit with a luxury stay, you can book at Jungala Park Hotel.
The main entrance to Jungala is off the Cancun-Tulum federal highway, entering directly through the Cirque du Soleil JOYÀ parking lot. We offer free parking for your convenience.
The park operates Friday through Wednesday on a regular schedule from 10 AM to 5 PM. We're closed Thursdays for maintenance. We recommend checking our official calendar before your visit, as open days can vary by season.
Appropriate swimwear is required in this family setting. For safety and hygiene, cotton clothing (like shorts or shirts), loose athletic wear, or similar items aren't allowed on the slides. Swimwear also can't include buckles, rivets, or sharp objects to protect the equipment. Water shoes or sandals are allowed throughout the park, except when experiencing the high speed attractions. Young children still in diapers must wear waterproof covers.
Yes, the facilities include showers, changing rooms, and secure locker rentals so you can store your belongings and enjoy your day in total comfort and peace of mind.
Yes, the entire complex is designed with ramps, flat surfaces, and wide paths to make getting around easy. For specific accessibility questions, you can email customerservicejungala@vidanta.com.
Yes, your ticket lets you leave the facilities and re enter only on the same day of your visit. This is ideal for guests who want to combine their day with the hotel or resort.
All purchases are final. No refunds or cancellations are offered once passes are issued. You may request a date change by contacting our support team up to 24 hours before your scheduled visit.
You can buy tickets directly at Jungala.com, at the park box office, at the VidantaWorld Riviera Maya Concierge desks, or through authorized travel agencies. You can also call our Customer Care Center for personalized help. Mexico: 800-509-7119. US and Canada: 1-855-227-4199.
Jungala pairs world-class water attractions and activities created for the whole family with a distinctly luxurious experience set within beautiful nature. Private cabanas;, relaxation spaces, including a spa; gourmet dining options; and personalized service make for a one-of-a-kind day in Riviera Maya.
Yes, as a Vidanta guest or member you have access to special perks. We recommend checking with your Concierge upon arrival or during your stay to learn about current promotions and benefits for your visit.
No, all food, drink, and discount perks are personal and valid only on the day of your park visit.
Yes, we offer full buyout of Jungala for large corporate events or private parties, giving your guests exclusive access to every attraction and service in the park.
To guarantee availability of spaces, catering, and customization for your experience, we recommend requesting your quote and booking your event at least 30 days in advance.
You can start planning by filling out our group quote form, emailing jungala.grupos@vidantaworld.com, or calling 1-800-227-4199 to speak with our team.
As an outdoor water park, we have protection policies and backup dates to reschedule your private event with no penalty in case of a storm or an official park closure. Our team will work with you to find the best alternative to keep your group's event safe and successful.
Learn about our official ticket prices, local resident rates, and rentals for additional services inside the park.
The regular pass is $1,401 MXN for adults and children 13 and up, and $981 MXN for children 3 to 12. Children under 3 enter free. This ticket includes general admission to water attractions, towel service inside the facilities, complimentary Wi-Fi, concierge service, and shower access.
This pass costs $1,990 MXN for adults and children 13 and up, and $1,392 MXN for children 3 to 12, while children under 3 enter free. On top of all the general access perks (towels, Wi-Fi, concierge, showers, and parking), the Beyond pass gives you a dining experience that includes a choice of one meal, one dessert, two non-alcoholic drinks, and a slushie refill at select food carts. It also gives you special discounts on lockers, photo packages, spa treatments, and dining spots around the park.
Yes, Quintana Roo residents enjoy 50% off admission using code LOCAL50 when buying online or through our customer care line. To use this rate, each guest must show valid, government-issued ID (INE or driver's license) in person at the park box office to confirm state residency.
VIP cabana rentals range from $1,500 MXN to $6,000 MXN for the full day (10 AM to 5 PM), depending on the experience level and amenities you choose. All options fit 6 guests (4 adults and 2 children) and include a credenza with a built-in safe and personalized service. You can book anything from the Cabana Only package to premium options with flavored water pitchers, chef's dishes, champagne, and cooling facial treatments.
For your convenience and peace of mind, a secure locker rental costs $150 MXN for the full day. Locker stations are strategically located in the changing room.
Most domestic and international credit and debit cards are accepted at the box office and dining spots. The park also runs on a system built for safe, quick transactions, so you don't need to carry cash during your day of fun.
Yes. Adults 65 and over, pregnant guests, and guests with disabilities receive 30% off the adult rate using code SPECIAL30 when purchasing online or through our customer care center. Valid government issued photo ID must be presented upon entry. Please note that access to some attractions may be limited.
Yes, we offer preferred rates and custom packages for groups of 20 or more guests. The final price is adjusted based on the number of attendees and the additional services your event requires.
Explore the most common questions about our kids' areas, high-speed slides, and the measures in place for a day full of thrills, luxury, and fun.
To keep every guest safe, some attractions require a minimum height of 90 cm (3 ft). Guests who do not meet this height requirement may not experience certain attractions for safety reasons, but they can enjoy other interactive areas with an adult.
Yes, we have a zone built especially for young children, with attractions and interactive games suited to their age. Adult supervision is also required for the mini slides in this area.
At Jungala, we protect your experience under the highest safety standards. In adverse weather conditions, such as thunderstorms or strong winds, some attractions and slides may be temporarily unavailable until conditions are fully safe.
Get your questions answered about the dining options inside the water park and our official policies on food and drinks.
Outside food and drinks aren't allowed inside Jungala. The park offers a variety of dining options, restaurants, and food carts to enjoy during your visit.
We offer a varied lineup built to satisfy every taste. • On The Waves Snack Hall: our main dining spot offers full à la carte service. Enjoy a complete menu in a comfortable setting. Check the Official On The Waves Menu to see all dishes and specialties before your visit. • Food Carts: located throughout the park, food carts are ideal for a quick, tasty bite without stepping away from the fun. • Slushie and Drink Stations: these spots are perfect for cooling off between attractions with a wide range of frozen flavors and non-alcoholic drinks.
This pass's perks are valid exclusively at our food carts. It includes one main dish of your choice (like handmade panizzas or burgers) with a side of French fries, one dessert, and two soda fountain drinks. It's not valid at the park's sit-down restaurants or cabanas.
No, this perk covers exclusively two soda fountain drinks. Beers, cocktails, and any other alcoholic drinks are charged separately.
